This Privacy Policy explains how Cortiqa Health Pvt. Ltd. ("CoHeal.ai," "we," "us," "our") collects, uses, and protects information in connection with the CoHeal.ai enterprise platform (the admin/web console and any employee-facing tools we provide to your organization). It applies to:
CoHeal.ai is a business-to-business platform. We do not offer a consumer-facing mobile app, and this policy does not cover any legacy consumer products.
Information your organization provides to us — when your organization becomes a customer, we collect basic business contact details (company name, billing contact, administrator names, work email addresses).
Information collected through the platform — depending on how your organization configures and uses CoHeal.ai, this can include: employee names and work email addresses (for account provisioning); POSH/IC case information entered by IC members or complainants (which may include sensitive details about a workplace complaint or investigation); culture and sentiment survey responses; and wellbeing check-in data employees choose to submit.
Information collected automatically — standard technical data from use of the web console (IP address, browser/device type, log data, and cookies on our marketing website for analytics purposes).
We do not collect health, biometric, or device-permission data of the kind our previous consumer product did — this platform does not request contacts, camera, location, or health-tracker access.
We use this information to: provide and operate the platform for your organization; support IC case management, culture analytics, and wellbeing features your organization has enabled; provide customer support; maintain security and prevent misuse; and communicate with customer administrators about the service. We process employee-submitted case and survey data as instructed by the customer organization that licenses the platform — your organization (not CoHeal.ai) determines the purpose of that processing in most cases, consistent with how enterprise HR/compliance software typically works.
We share information with vendors and service providers who support hosting, analytics, and customer support, under confidentiality obligations. We may disclose information where required by law, to protect rights and safety, or in connection with a business transfer (e.g., merger or acquisition). We do not sell personal information.
We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of the information involved, including for IC case data. Customer administrators are responsible for safeguarding their own account credentials and for configuring appropriate access controls within their organization's account.
We retain information for as long as your organization's subscription is active, and afterward only as needed to meet legal, regulatory, or contractual obligations (for example, statutory POSH recordkeeping requirements) or as set out in your organization's agreement with us.
Depending on applicable law, individuals may have rights to access, correct, or request deletion of their personal information. Employees should generally direct such requests to their employer (our customer), who controls how the platform is used; customer administrators or individuals may also contact us at info@coheal.ai.
For any privacy-related grievance or data protection query, please contact us at info@coheal.ai.
Our marketing website (coheal.ai) uses cookies for analytics purposes. You can control cookies through your browser settings.
CoHeal.ai is intended for use by working adults in an employment context and is not directed at children.
We may update this Privacy Policy from time to time. Material changes will be communicated to customer administrators.
Questions about this policy can be sent to info@coheal.ai.
