Refund and Cancellation Policy for Online Consultations
1. General Terms
- Definitions:
- Consultation: A remote meeting or interaction between a wellness professional and a patient via online means.
- Cancellation: The termination of a scheduled consultation by either the patient or the wellness professional.
- Refund: The return of the consultation fee to the patient.
- Governing Law: This policy shall be governed by and construed in accordance with the laws of Bangalore, India.
2. Cancellation Policy
- Before Consultation:
- Cancellations made 60 minutes or more before the scheduled consultation time will not incur a cancellation fee.
- Cancellations made within 60 minutes of the scheduled consultation time may result in a full cancellation fee.
3. Refund Policy
- Refund Conditions:
- Refunds will only be issued in cases where the wellness professional fails to provide the agreed-upon services or if the consultation is canceled due to technical difficulties beyond the control of both parties.
- Refund Methods:
- Refunds will be issued to the original payment method. Refunds will be initiated within 24-48 hrs.
- Refund Amounts:
- Refund amounts will be based on the cancellation policy outlined above.
4. Exceptions
- Emergencies: In case of a medical emergency, the welness professional may reschedule or cancel the consultation without penalty.
- Technical Difficulties: If technical difficulties prevent the consultation from proceeding, both parties will work together to reschedule or refund the consultation fee.
5. Contact Information
For inquiries or to initiate a cancellation, please contact us at:
- Email: [email protected]
6. Changes to the Policy
We reserve the right to modify this policy at any time. Any changes will be effective upon posting on our website.
